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Help > ivy.gs/help

Useful numbers and contacts

Use our symptom checker

Get the right help for your condition


Download our Information Leaflets


THIS PAGE IS DESIGNED FOR USE BY PATIENTS OF IVY GROVE SURGERY ONLY
This symptom checker contains references to local services and is designed for use by patients of
Ivy Grove Surgery only. Please get in touch if you feel any of the information provided is incorrect.

Before you pick up the phone...

The NHS seeks to empower all patients to self-care and seek appropriate help

A GP appointment is not always the best option!

Please review this entire page before ringing us

Next steps...

Download this page as a leaflet or continue reading below

Check your condition using our symptom checker instead

Look up a telephone number for a contact instead

Search this help page

If any matching text is found, the page will go to the first highlighted instance. Scroll down further for more matches.

 

► Click here if you want to do something else

Top tips

Make the most of your GP service

Read our Frequently Asked Questions

Request online scripts & appointments

Book an appointment with us

Find out about home visits

Download an advice leaflet

Get medical
advice

Visit the search and sitemap page


► Read full warnings and disclaimer

This page is provided only as a simple aid to help patients find the right care. All patients are advised to read the important warning in the blue box below. If you are at all unsure about your diagnosis or condition or if the patient is very young, very old or very unwell, please contact your doctor, pharmacist or call NHS 111 for further advice.

Please note, the aim of this page is to help patients choose the correct service in the first place, in order to best treat their condition, however, on presenting yourself to a particular service, if it becomes apparent that you require another service, due to the nature of your condition or combination of symptoms, you will always be directed to the most appropriate service.

IMPORTANT
The information regarding various clinical conditions shown in various areas of our website and their related external links are provided for your convenience. The information shown is not intended to be a full and comprehensive guide to these conditions, nor is it intended to replace the advice of a dedicated health professional. If you are unsure about your medical condition, please contact your doctor, pharmacist or call NHS 111 or consider contacting other relevant organisations.

► Please let us know if this page can be improved


Please consider the following before ringing us...

The (number) in the link indicates section you will jump to when you click on it

2. Ring 999

Have you got a
life-threatening
condition?
If so, ring 999!

Ring 999 if you
have these conditions:

Anaphylactic shock
Severe bleeding
Severe breathlessness
Severe burns
Suspected heart attack
Choking
Drowning incident
Uncontrollable fits
Hypo (low sugar)
Hypothermia
Deep lacerations
Suspected meningitis
Suspected stroke
Unconscious
Looking very poorly
► Visit Symptom Checker

3. Accident & Emergency

Have you got a
medical
emergency?
If so, go to A&E!

Go straight to a
major A+E if you have:

Severe abdominal pain
Sudden blindness
Breathless, can't speak
Suspected fractures
Floppy unresponsive baby
Severe head injury
Lethargic drowsy child
Persistent nose bleed
Drug overdose
Swallowed foreign body
► Derby Hospital info
► Visit Symptom Checker

4. Minor Injuries Unit

Do you actually need the Minor Injuries
Unit (MIU) at
Ripley Hospital?

These conditions are
dealt with by MIU:

Bites and stings
Burns and scalds
Cuts and grazes
Eye problems
Foreign bodies in skin
Minor head injuries
Sprains and strains
Road traffic accidents
Minor wound infections
► Download a poster
► Ripley Hospital info
► Visit Symptom Checker

5. Pharmacist

Can your condition be dealt with by a pharmacist?

Your pharmacist
can give you advice on:

Athlete's foot
Minor allergies
Bloating and wind
Cold sores
Conjunctivitis
Constipation
Coughs and colds
Cystitis
Dermatitis and eczema
Diarrhoea
Ear wax
See More examples
Emergency contraception
Hayfever
Headaches
Headlice
Indigestion
Irritable bowel
Mouth ulcers
Nasal congestion
Piles
Runny nose
Scabies
Sinus problems
Sleep problems
Sore throat
Styes
Teething troubles
Threadworms
Thrush
Urine infections
Verrucas
Viral infections
Warts
Verrucas
► Local Pharmacies info
► Visit Symptom Checker

6. Self-care

Could you manage your condition by
looking after
yourself?

7. District Nurse

Do you actually need to see one of our
District Nurses?

District nurses see
the housebound for:

Catheter problems
Dressings
End of life care
Heparin injections
Hospital discharge care
Wound and ulcer care
► District nurse info
► Visit Symptom Checker

8. Other Professional

Do you actually need to see a more
suitably qualitied
allied professional?

9. Social Services

Do you need to contact Social Services
for help and
advice?

Contact Social Services
for these issues:

Abuse concerns
Aids for the home
Benefits help
Domestic violence
Respite care
Safeguarding issues
Social issues
Welfare rights
► Social Services info
► Visit Symptom Checker

10. Dentist

Have you got a dental problem for which
you should see
a dentist?

You must see a
dentist if you have:

Dental abscess
Toothache
Gum problems
► Find a dentist
► Local dentist info
► Visit Symptom Checker

12. Telephone Appointment

Could your problem be managed entirely within one
telephone call?

These can be dealt
with by telephone:

Simple urine infections
conjunctivitis
Discussing results
Ongoing sick notes
Medication advice
Viral illnesses
Minor illness
Certain reviews
► Download a poster
► Visit Symptom Checker

13. Home Visit

Are you thinking you might qualify for
an urgent home
visit?

Ring before 10.30am
and we will assess if:

Terminally ill
Bedbound
Would be harmed if moved
► Download a poster
► Download a leaflet
► Download our policy
► Home visiting pages
► Visit Symptom Checker

14. More information

Can you find out more information on
our website?

15. Other services

Do you need help from these other
services?

16. Practice Nurse

Have you got a problem better managed by one
of our nurses?

OUR NURSES DEAL WITH
A RANGE OF CONDITIONS:

Asthma
Blood pressure
Blocked ears and wax
Cardiovascular reviews
Chronic bronchitis care
Dressings
Family planning
Health checks
Ring pessaries
Smears and swabs
Travel advice
Vaccinations
Weight monitoring
► Download a poster
► Visit Symptom Checker

17. When seeing the GP...

Perhaps you do need a GP? Please make
the most of your appointment

18. GP Crisis

Why are there problems with
getting an appointment?

 

Other professionals who can help you directly

You can contact all these professionals directly without needing to see a GP first

19. Care Co-ordinator

Could our care
co-ordinator help
you in any way?

A care co-ordinator
helps with:

Aids in the home
Co-ordinating care
Discharge review
Liaising with social care
Referring for help
Signposting
► Ring us to speak to our care co-ordinator
► Visit Symptom Checker

20. Community Matron

Could our community matron provide
help and advice?

A community matron
helps with:

Health education
Home visits
Improve quality care
Manage long-term cases
Physical assessments
Reduce admissions
Complex patients
► Ring us to speak to our community matron
► Visit Symptom Checker

21. Health Visitor

Do you need to see a health visitor?

A health visitor
deals with:

Abuse concerns
Feeding & weaning advice
Healthy eating
Postnatal blues
Preschool issues
Support at home
► Health visitor info
► Visit Symptom Checker

22. School Nurse

Is your child's problem better dealt with
by the school
nurse?

A school nurse
helps with:

Bedwetting
Behaviour issues
Bullying
Developmental screening
Drug advice
General support
Health education
Immunisations
Safeguarding
Safe sex education
Signposting
Stop smoking advice
► School nurse info
► Visit Symptom Checker

23. Midwife

Can the midwife help you with your pregnancy-related
issue?

A midwife
deals with:

Advising on normal
Antenatal care
Pregnancy advice
Postnatal care
► Midwife info
► Visit Symptom Checker

24. Physiotherapist

Do you need to book directly with the physiotherapist?

A physiotherapist
deals with:

Back pain
Education
Exercise advice
Gait problems
Joint problems
Neck pain
Poor mobility
Posture advice
Rehabilitation
Shoulder pain
Soft tissue problems
Sports injuries
► Physio info
► Visit Symptom Checker

25. Occupational Therapist

Can an occupational therapist (OT)
help you with
your problem?

An OT
deals with:

Assessing function
Aids & equipment
Identifying goals
Improving daily activity
Maintain independence
Rehabilitation
► OT info
► Visit Symptom Checker

26. Counsellor

Do you need to refer yourself directly
to a counsellor?

A counsellor
helps with:

Anger issues
Anxiety
Bereavement
Depression
Mood problems
OCD
Panic
Phobias
Stress
psychological Trauma
► Counselling info
► Visit Symptom Checker

27. Citizens Advice

Do you need help from the Citizens
Advice Bureau
(CAB)?

A counsellor
helps with:

Benefits advice & appeals
Debt information
Discrimination
Employment advice
Financial worries
Housing
Law and rights
Tax problems
Work issues
► CAB info
► Visit Symptom Checker

28. Carers Support Worker

Do you need a
carers support
worker?

A carers support
worker helps with:

Carers assessments
Personal budgets
Emergency plans
Funding opportunities
Blue badges
Respite services
Signposting
General support
Carers advice
► Carers info
► Visit Symptom Checker

The information on this page has been compiled using current referral criteria and accepted practice from various sources. It is considered correct at the time of writing (June 2016), but will be subject to continuous review. Please read the warnings at the top of the page. The contents of this page may not be reproduced without permission © Dr M Wong 2017.

COPYRIGHT NOTICE
The entire content of this page is © Dr M Wong and may not be reproduced without permission.