IVY GROVE SURGERY ivy.gs Help Symptoms Self-care Visits Register ivy.gs01773 514130

Get the Right Help


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Need contact details to self-refer to other services? Visit our useful numbers page or type the shortcut ivy.gs/numbers


Want to know what to do with your condition? Visit our symptom checker page or type the shortcut ivy.gs/symptoms


Download the leaflet or click below to view


Download the leaflet or click below to view

How to use this page

In keeping with current NHS philosophy, this page is provided to help you to CHOOSE WELL so that you can find out if you can SELF-CARE or SELF-REFER.

Read on below, or skip the blurb.

Q Why are we asking you to Get the Right Help?

Before you pick up the phone to ring us for an appointment, please pause:

  • We encourage all patients to ask themselves do I actually need to see a GP?
  • But why should you do this? You might think we are just putting you off from seeing us
  • You might have guessed that the GP service is under immense pressure nationally from excessive demand, high workload and unnecessary admin - read more here
  • The NHS now actually recognises this, and is now actively promoting ways to reduce GP workload
  • If you don't believe us, look up GP Forward View, 10 High Impact Actions and Active Signposting
  • We consider ourselves to be an innovative practice that has no hesitation in moving forward with new initiatives
  • This is why we provide our patients with this help page and our symptom checker and access to loads of online resources like downloads, self-care and winter illness pages
  • We ask all patients to stop and think and CHOOSE WELL - do I actually need to see a GP?
  • We encourage all patients to find out who you should see first, because you can SELF-REFER to many professionals without needing a GP referral
  • Because many conditions seen in General Practice are self-limiting, we encourage all patients to try SELF-CARE where it is appropriate to do so
  • You might find that you don't have to wait in a spluttering waiting room, and get access to help with the right person, quickly and easily
  • By doing so, you will not only help yourself, but you will also allow the GP service to see those who really need a GP and you will help to keep the NHS GP service going for future generations
  • Please work through this page and click the links as you go

Q1 Are we the right people to see? CHOOSE WELL

A GP appointment is not required if you:

Symptom Checker
Get Help
Please stop and think before you pick up the phone

Q2 Have you got a life-threatening condition? Ring 999! SELF-REFER

Ring 999 if you have any of these conditions:

  • Anaphylactic shock
  • Severe bleeding
  • Severe breathlessness
  • Severe burns
  • Suspected heart attack
  • Choking
  • Drowning incident
  • Uncontrollable fits
  • Hypo (low sugar)
  • Hypothermia
  • Deep lacerations
  • Suspected meningitis
  • Suspected stroke
  • Unconscious
  • Looking very poorly

Q3 Have you got a medical emergency? Go to Royal Derby Hospital A&E! SELF-REFER

Go straight to a major A&E if you have:

  • Severe abdominal pain
  • Sudden blindness
  • Breathless, can't speak
  • Suspected fractures
  • Floppy unresponsive baby
  • Severe head injury
  • Lethargic drowsy child
  • Persistent nose bleed
  • Drug overdose
  • Swallowed foreign body
Symptom Checker
Get Help
Poorly child
Nearest major A&E is Royal Derby Hospital

Q4 Do you need Ripley Hospital Minor Injuries Unit? SELF-REFER

These conditions are dealt with by a Minor Injury Unit (MIU):

  • Bites and stings
  • Burns and scalds
  • Cuts and grazes
  • Eye problems
  • Foreign bodies in skin
  • Minor head injuries
  • Sprains and strains
  • Road traffic accidents
  • Minor wound infections
Symptom Checker
Get Help
Nearest MIU is Ripley Hospital
We receive no funding to manage injuries

Q5 Can your condition be dealt with by a Pharmacist? SELF-REFER

Your pharmacist can give you advice on:

  • Acid reflux
  • Acne
  • Allergies
  • Athlete's foot
  • Bloating and wind
  • Cold sores
  • Conjunctivitis
  • Constipation
  • Coughs and colds
  • Cystitis
  • Dermatitis and eczema
  • Diarrhoea
  • Earache
  • Ear wax
  • Emergency contraception
  • Flatulence
  • Gastritis
  • Hayfever
  • Haemorrhoids
  • Headache
  • Headlice
  • Heartburn
  • Indigestion
  • Irritable bowel
  • Migraine
  • Morning after pill
  • Mouth ulcers
  • Nasal congestion
  • Piles
  • Ringworm
  • Runny nose
  • Scabies
  • Sinus problems
  • Sleep problems
  • Sore throat
  • Stye
  • Teething troubles
  • Threadworms
  • Thrush
  • Tonsillitis
  • Urine infections
  • Verrucas
  • Viral infections
  • Vomiting
  • Warts
  • Wind

Q6 Can you manage your condition with self-care? SELF-CARE

These conditions respond to self-care:

Q8 Do you need to see a more suitably qualified professional? SELF-REFER

You can contact these professionals directly without needing to see a doctor first:

Q9 Do you need to book directly with a physiotherapist? SELF-REFER

A physio deals with:

  • Back pain
  • Education
  • Exercise advice
  • Gait problems
  • Joint problems
  • Neck pain
  • Poor mobility
  • Posture advice
  • Rehabilitation
  • Shoulder pain
  • Soft tissue injuries
  • Sports injuries

Q10 Do you need to refer yourself directly to a counsellor? SELF-REFER

Free counselling is available on the NHS for these conditions:

  • Anger issues
  • Anxiety
  • Bereavement
  • Depression
  • Mood problems
  • Obsessive-compulsive disorders (OCD)
  • Panic
  • Phobias
  • Stress
  • Psychological trauma

Q11 Do you need to contact social services for help and advice? SELF-REFER

Anyone, patient, relative or carer, can contact social services directly for these issues:

  • Abuse concerns
  • Aids for the home
  • Benefits help
  • Domestic violence
  • Respite care
  • Safeguarding issues
  • Social issues
  • Welfare rights
Symptom Checker
Get Help
Domestic abuse
Anyone can ring social services

Q12 Have you got a dental problem? SELF-REFER

You must see a dentist if you have:

  • Dental abscess/infections
  • Gum problems
  • Tooth decay/caries
  • Toothache
Symptom Checker
Get Help
Antibiotics & tootache
Find a local dentist
We cannot treat dental problems
Dentists are obliged to offer emergency services

Q13 Do you need to see a district nurse? SELF-REFER

District nurses see the housebound for:

  • Catheter problems
  • Dressings
  • End of life care
  • Heparin injections
  • Hospital discharge care
  • Wound and ulcer care
Symptom Checker
Get Help
District nurses are based at Ripley Hospital

Q14 Do you need to see a health visitor? SELF-REFER

A health visitor deals with:

  • Abuse concerns
  • Baby colic
  • Behaviour issues
  • Breast/bottle advice
  • Constipation
  • Feeding & weaning advice
  • Healthy eating
  • Hearing/speech issues
  • Normal development
  • Poor/faltering growth
  • Postnatal blues
  • Preschool issues
  • Support at home
Symptom Checker
Get Help
Health visitors are based at Ripley Hospital

Q15 Can the midwife help you? SELF-REFER

A midwife deals with pregnancy-related issues:

  • Advising on normal antenatal care
  • Pregnancy advice
  • Postnatal care
Symptom Checker
Get Help
Ring the number on your antenatal records

Q16 Could our community matron help you? SELF-REFER

A community matron helps with:

  • Health education
  • Home visits
  • Improve quality care
  • Manage long-term cases
  • Physical assessments
  • Reduce admissions
  • Complex patients
Symptom Checker
Get Help
Ring us to speak with our community matron

Q17 Could our care co-ordinator help you? SELF-REFER

A care co-ordinator helps with:

  • Aids in the home
  • Co-ordinating care
  • Discharge review
  • Liaising with social care
  • Referring for help
  • Signposting
Symptom Checker
Get Help
Ring us to speak with our care co-ordinator

Q18 Can the school nurse deal with your child's problem? SELF-REFER

A school nurse helps with:

  • Bedwetting
  • Behaviour issues
  • Bullying
  • Developmental screening
  • Drug advice
  • General support
  • Health education
  • Immunisations
  • Safeguarding
  • Safe sex education
  • Signposting
  • Stop smoking advice
Symptom Checker
Get Help
Contact your child's school directly

Q19 Can an occupational therapist (OT) help you? SELF-REFER

An OT details with:

  • Assessing function
  • Aids & equipment
  • Carpal tunnel syndrome
  • Identifying goals
  • Improving daily activity
  • Maintain independence
  • Rehabilitation

Q20 Do you need help from Citizens Advice Bureau? SELF-REFER

A Citizens Advice Bureau (CAB) worker helps with:

  • Benefits advice & appeals
  • Debt counselling
  • Discrimination
  • Employment advice
  • Financial worries
  • Housing
  • Law and rights
  • Tax problems
  • Work issues
Symptom Checker
Get Help
Ring us to book with CAB

Q21 Do you need a carers support worker? SELF-REFER

A carers support worker helps with:

  • Carers assessments
  • Personal budgets
  • Emergency plans
  • Funding opportunities
  • Blue (disabled) badges
  • Respite services
  • Signposting
  • General support
  • Carers advice
Symptom Checker
Get Help
Ring us to book an appointment

Q22 Could your problem be managed entirely within one phone call? CHOOSE WELL

These can be dealt with by telephone:

  • Simple urine infections
  • Conjunctivitis
  • Discussing results
  • Ongoing sick notes
  • Medication advice
  • Viral illnesses
  • Minor illness
  • Certain condition reviews

Q23 Are you thinking you might need an urgent home visit? CHOOSE WELL

We will only visit the following groups:

  • Terminally ill
  • Bedbound
  • Would be harmed if moved

Q24 Have you got a problem that our nurses can deal with? CHOOSE WELL

Our nurses deal with a range of conditions:

  • Asthma
  • Blood pressure
  • Blocked ears and wax
  • Cardiovascular reviews
  • Chronic bronchitis care
  • Simple dressings
  • Family planning
  • Health checks
  • Ring pessaries
  • Smears and swabs
  • Travel advice
  • Vaccinations
  • Weight monitoring

Q26 Why is it so difficult to get to see a GP? BE AWARE

There is a real crisis in General Practice:

Symptom Checker
Get Help
Your GP service is a precious resource - please use wisely


This help page is © Dr M Wong 2019 and may not be reproduced without permission.