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Appointments
Telephone appointments
Out of hours
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Appointments

Check our opening hours

Book the right kind of appointment

Check your symptoms before you ring

We are not a walk-in service

Find out about missed appointments

What to do when we are closed


Download our Information Leaflets


Click below for quick and easy information to appropriate help


Our telephone number

In order to book an appointment or to get through to medical advice at the surgery, please ring 01773 514130. If you need medical advice or help when we are closed please contact the Out of Hours service.

LATEST APPOINTMENT NEWS

Demand for appointments has escalated to an unprecedented high level recently. We are seeing huge numbers of adults and children in the earliest stages of self-limiting minor illness, such as sore throats, coughs and colds, temperature and diarrhoea. Most of these cases will resolve without treatment from the doctor.

We would encourage all patients to self-care where appropriate to ease pressures on the already strained health services (links open in a new window).

Other options to help yourself or get further advice:

If you are poorly and feel you need to be seen, please let us know and the doctor on duty will assess your call.

Opening Times

Normal opening hours

Our normal opening hours are Monday to Friday, 8.00am to 6.30pm. Appointments are generally held between 8.30am and 6.00pm.

Extended opening hours

Ivy Grove Surgery operates extended hours on Wednesdays until 7.30pm. These appointments are booked in advance.

Out of hours

When we are closed, please ring NHS 111 for the out of hours service. See bottom of page for more information.

IMPORTANT INFORMATION ABOUT OUR APPOINTMENT SYSTEM

We are not a walk-in / turn-up / emergency service. Please book first to see us ► More info

We would ask that all patients ring us and book an appointment first before arriving at the surgery. This will mean you are less likely to be kept waiting. We have a doctor on duty daily and will always deal with urgent and serious problems the same day.


Appointments are to discuss one problem only ► More info

Doctor's appointments are normally 10 minutes long. If you need to discuss further issues, please ask for a double appointment when you book. This helps the doctors to run on time and helps to prevent other patients from waiting excessively.


Ring 999 if you have acute severe chest pain, or suspect a stroke ► More info

If you have these symptoms or other emergency conditions, please do not ring for an appointment. Check our page on medical conditions for more information or visit our symptom checker for other conditions that may need emergency treatment.


Use our symptom checker to ensure you get the right help ► More info

Our symptom checker is provided to help you get the most appropriate help as quickly as possible. It is a guide showing you who you can turn to first, or where you can first go for help.

Types of appointment

In common with other practices, Ivy Grove operates a full appointment system, with different types of appointments available throughout the day.

Routine Appointments ► More info

The majority of our appointments are routine pre-bookable appointments, and can be booked up to 4 weeks in advance. Our early morning and late evening appointment slots are generally for the benefit of those who work during the day. These appointments are for generally non-urgent problems that can wait several days until we are next available.

Same Day Appointments ► More info

Same day appointments are for urgent problems that cannot wait until the next working day. If you feel you need to be seen urgently the same day, please ring reception on the number above. The doctor on duty may ring you to ask for more information about your condition so that it may be dealt with in the appropriate manner.

We have a strictly limited number of same day appointments available each day for patients whose problems have come on quickly or whose problems have suddenly got worse. We try to ensure that these limited number of appointments are used appropriately. This system is to ensure that patients who need to be seen urgently can be seen within appropriate timescales.

Telephone Appointments ► More info

For more information on the types of conditions that are appropriate for telephone appointment slots, please view our information poster This is a PDF download

Telephone appointments can be booked for issues which:

  • do not require examination
  • are straight-forward
  • can be completed within 5 minutes
  • you are certain about

Examples of suitable reasons for telephone appointments:

  • reviews of some long term conditions (e.g., thyroid disorder)
  • administrative requests and forms (e.g., sick notes)
  • minor illness advice
  • simple medication requests or advice on medication

You will be given a time around which the doctor will ring you when the doctor gets to that point in their surgery. If following the call, the doctor decides you do need to be seen, you will be booked a face to face appointment as appropriate. The doctor will try to ring you twice. If we are not able to get through to you, please rebook your telephone appointment.

If you think you need to be seen face to face, please do not book a telephone appointment.

Online Booking ► More info

You can now book your appointment online. Please see our online services page for more information, or if you already have a Patient Access account, login now (link opens in a new window).

 

Do you need to see the doctor or the nurse?

If you are unsure whether you need an appointment with us in the first place, or whether you need to see a doctor or nurse or other health care worker, please check our advice page.

Other sources of medical help

In the event that you did not manage to get the appointment you wanted, it may be helpful to know that there are alternative sources of medical help This is a PDF download that may be more appropriate to your needs or to your condition. You can also use our symptom checker which tells you who you can turn to first for your symptom or condition.

Missed and Late Appointments

Missed appointments waste huge amounts of time and effort. Nationally, missed appointments cost the NHS over half a billion pounds a year, which is enough to run two hospitals. The total number of missed appointments in this surgery alone is equivalent to the loss of two weeks of GP and nurse appointments every year! ► More info

Please bear this in mind the next time you ring and can't get an appointment - it may be because someone didn't come to their appointment and forgot to cancel. If you could possibly be that person, please try and let us know that you cannot make it to your appointment, so that we may give your appointment to someone else. Patients who repeatedly fail to attend their appointments will be sent a letter, and may be removed from our panel.

If you are more than ten minutes late for your appointment, you will only be seen at the discretion of the doctor or nurse and you may have to wait until the end of surgery.

Ivy Grove Surgery : Appointments : Out of Hours

Out of Hours

In an emergency, when the surgery is closed, please ring NHS 111. When you ring you will be directly connected to Derbyshire Health United (link opens in a new window) who provides out of hours medical services for the local population.

 

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