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IF YOU RECEIVE AN EMAIL FROM PATIENT ACCESS
You may receive an email from Patient Access regarding improvements to the service and the need to migrate to a new platform and the need to use an email address to login in the future.
We can confirm that you do need to act on this email in order to continue using the service, however, as with any email you receive, please always check that it is genuine and from firstname.lastname@example.org before proceeding.
If you have any queries regarding this, please contact Patient Access Support directly, as we are not responsible for any issues regarding Patient Access.
Benefits of a Patient Access account
A single Patient Access account will allow you to:
Any patient aged 16 or over may apply for access to view their medical records online. Applications and patient records will be checked by the practice to ensure that it is appropriate for a patient record to be viewed online.
You have Lasting Power of Attorney over the patient for Health and Welfare
You are a Court Appointed Deputy for the patient
If, in line with the Mental Capacity Act 2005, the doctor feels it is in the patient's best interests for you to have access, e.g., you are the carer for a person with learning disability
PROXY ACCESS TO CHILDREN'S RECORDS
We will automatically remove parents' and proxies' existing access to children's records when a child reaches the age of 12, in order to preserve confidentiality of the child concerned. Once removed, we will only grant access to a child's records in exceptional circumstances.
Removing online access does not affect a parent's ability to book appointments, request medication or seek advice for their under-16 children in the conventional manner
HAVING PROBLEMS WITH PATIENT ACCESS?
Patient Access (the online prescription order, appointment booking and medical record viewing service) is affiliated with EMIS, our computer system supplier, and relies on an internet connection between EMIS and our computer system in the surgery.
In order to help our patients, we provide the links to these online services, however, we are not responsible for any issues you may have with EMIS or Patient Access, and we do not have any direct input into the internal workings of EMIS or Patient Access in order to fix any problems that may occur.