IMPORTANT INFORMATION ABOUT OUR APPOINTMENT SYSTEM
We are not a walk-in / turn-up / emergency service. Please book first to see us
We would ask that all patients ring us and book an appointment first before arriving at the surgery. This will mean you are less likely to be kept waiting. We have a doctor on duty daily and will always deal with urgent and serious problems the same day.
Appointments are to discuss one problem only
Doctor's appointments are normally 10 minutes long. If you need to discuss further issues, please ask for a double appointment when you book. This helps the doctors to run on time and helps to prevent other patients from waiting excessively. Download an information poster .
Ring 999 if you have acute severe chest pain, or suspect a stroke
If you have these symptoms or other emergency conditions, please do not ring for an appointment. Check our page on medical conditions for more information or visit our symptom checker for other conditions that may need emergency treatment.
Use our symptom checker or check our help page to ensure you get the right help
Our symptom checker and help pages are provided to help you get the most appropriate help as quickly as possible. It is a guide showing you who you can turn to first, or where you can first go for help.
Latest Appointment News
In line with official advice from Derbyshire CCGs and NHS England, we actively promote self-care to all our patients. Please visit our self-care page for more info
GET THE RIGHT HELP
Many appointments are taken up by patients who could have tried self-care, self-referred or seen another professional. Check our help page to see who you need to see
ACUTE CARE CLINICS
If you have tried self-care already, we hold Acute Care Clinics every weekday morning. These are booked by ringing reception in the morning. Please do not just turn up!
Extra appointments are available every weekday evening and each weekend morning, even on Christmas Day and all other bank holiday days. Find out more below
If you feel your condition can be entirely dealt with in a 5 minute telephone call without the need for examination, feel free to book a telephone appointment
WINTER ILLNESS ADVICE
Help yourself get through winter by visiting our dedicated winter illness page, which has many resources and links to helpful sites and leaflet downloads
Types of appointment
We run a full appointment system, with different types of appointments available throughout the day. Click a button below to go to the relevant section.
Every weekday morning we hold acute care clinics for patients who feel they need to see us the same day. If you feel you need to be seen urgently the same day, please ring reception on the number above.
If we are full for the day and you require to be seen, the doctor on duty may ring you to ask for more information about your condition so that it may be dealt with in the appropriate manner.
Acute care clinics
Top tips for acute care clinic
Use of the acute care clinic is subject to the following:
We run this new service Monday to Friday mornings
This clinic is designed to reduce appointment waiting times for those patients who need to see us sooner
It should also reduce pressure on phones as patients will not need to keep ringing back at 8am every day
It is for things like chest infections, childhood illness, skin conditions, acute pain, headache etc
This clinic is only for quick problems that have come on recently
Or for longer-term problems that have suddenly got worse
If you have a stable long-term problem or need a general review, please book a routine appointment
There is no pre-booking of appointments before the day - please ring on the day itself
Please do not just turn up at the desk expecting to be seen - we are not a walk-in service
Please always ring us for an appointment - you will be given a time to attend
You may have to wait but you will definitely be seen on the day
The clinic is extremely busy so we ask for your patience - you will be seen
Patients may be seen out of turn according to clinical priority
We cannot guarantee that you will be seen by any particular doctor
If your problem is not appropriate for the acute care clinic, you will be advised accordingly
We encourage self-help; please download minor illness leaflets written by our doctors at ivy.gs/downloads
Please use this service responsibly, otherwise it may be withdrawn without notice
The rest of our appointments are routine pre-bookable appointments, and can be booked up to 4 weeks in advance. Our late evening appointment slots are generally for the benefit of those who work during the day. These appointments are for generally non-urgent problems that can wait several days or weeks until we are next available.
Telephone appointments can be booked for issues which:
Do not require examination
Can be completed within 5 minutes
You are certain about
Examples of suitable reasons for telephone appointments:
Reviews of some long term conditions (e.g., thyroid disorder)
Administrative requests and forms (e.g., sick notes)
Minor illness advice
Simple medication requests or advice on medication
You will be given a time around which the doctor will ring you when the doctor gets to that point in their surgery. If following the call, the doctor decides you do need to be seen, you will be booked a face to face appointment as appropriate. The doctor will try to ring you twice. If we are not able to get through to you, please rebook your telephone appointment.
IF YOU MIGHT NEED TO BE SEEN FACE-TO-FACE
If you think there is a chance you may need to be seen face-to-face, please do not book a telephone appointment
Extra appointments are available every weekday evening and weekend mornings including all bank holidays.
May see doctor/nurse from any neighbouring practice
Ring reception to book
Missed and Late Appointments
Missed appointments waste huge amounts of time and effort. Nationally, missed appointments cost the NHS over half a billion pounds a year, which is enough to run two hospitals. The total number of missed appointments in this surgery alone is equivalent to the loss of two weeks of GP and nurse appointments every year!
Please bear this in mind the next time you ring and can't get an appointment - it may be because someone didn't come to their appointment and forgot to cancel. If you could possibly be that person, please try and let us know that you cannot make it to your appointment, so that we may give your appointment to someone else. Patients who repeatedly fail to attend their appointments will be sent a letter, and may be removed from our panel.
If you are more than ten minutes late for your appointment, you will only be seen at the discretion of the doctor or nurse and you may have to wait until the end of surgery.
Missed and late appointments
Out of Hours
In an emergency, when the surgery is closed, please ring 111. When you ring you will be directly connected to Derbyshire Health United who provides out of hours medical services for the local population.