Medication requests & repeats SHORTCUT ivy.gs/covid-repeats
Getting your repeat prescription (use any of the six methods below)
Download an information poster on ordering responsibly during the coronavirus pandemic.
1. Dropping off your repeat slip
We will continue to issue repeats in the normal manner. However, please do not enter the main surgery building without an appointment. To drop off your repeat, please use our letterbox at the front door.
2. Nominate a pharmacy
We encourage all patients to nominate a chemist so that your prescription can be sent electronically over to the chemist without you having to pick it up from us. Ask reception or speak to your clinician at the time of your consultation.
3. Send us a stamped addressed envelope
Alternatively, if you would like your prescription returned to you, you can send us your repeat prescription slip along with a stamped addressed envelope and we will send it back.
4. Request medications online
Those with internet access might find it convenient to apply for online access to repeat prescriptions, and order their medications directly from the comfort of their homes. Your medication will then be sent electronically to the chemist of your choice. Find out more about online access.
5. Email us
For the duration of the pandemic only, repeat prescriptions can be ordered by emailing your request to the temporary email firstname.lastname@example.org.
6. Proxy access
Those without online access can still request their repeat prescriptions online, by having a proxy acting on their behalf and registering for online access. Find out more about online access.
Requests for medications from hospitals
Where you have been provided with a prescription to be dispensed at the hospital, you should always obtain your medication there, even if there is a queue at the hospital pharmacy. GPs are not obliged to convert hospital prescriptions to community ones.
Where you have been provided with a hospital prescription for the GP to issue, please note that these are NOT urgent prescriptions and in general, as indicated on the prescription itself, you must allow us 2-3 working days to issue your prescription.
Where the hospital requires you to have medication urgently, it is actually part of the hospital contract in that they are obliged to supply you with the medication there and then, whilst in clinic or on the ward. It is NOT for the GP to do this urgently for you.
Please note that any delays in issuing any hospital prescription is not because we are being difficult or refusing to prescribe. Regulations surrounding prescriptions means that any doctor prescribing has to perform due diligence in checking any prescription that they write to ensure that patients do not come to harm through undue mistakes being made. Please bear with us if your prescription is delayed as a result of our checks.
Requests for urgent medications
Requests for medications to be issued same day will only be carried out if the medication concerned is on our clinically defined emergency list confirming that patient cannot do with it.
Medication requests that do not come under the above category will be processed in the normal manner. Please be aware that chemists (like all other NHS organisations) are extremely busy at this time.
Information on how to get you repeat will be found on our FAQs page.
Requests for medication never had before
Requests for items you've never had before, like paracetamol or inhalers, will be rejected.
Requests for longer durations
We have been advised to reject all requests to change duration of medication to 3 months each time, as this would collapse the supply chain.