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Suggestions and Compliments

We welcome suggestions regarding the services we provide. Many patient suggestions have been acted upon and resulted in an improvement in our services, so please let us know your ideas.

Equally, when we have got it right, it would be good if you let us know, so that we can continue the services in the manner most appreciated by our patients.

If you have been happy with your treatment at Ivy Grove Surgery, we encourage you to leave positive feedback at other online sources:

Complaints

The impact of
NHS complaints

The impact of NHS complaints

Ivy Grove Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. In the majority of cases concerns can be resolved quite easily. If you have any complaints, please let our Practice Manager know. SHOW

However, if you prefer you can write to NHS England, PO Box 16738, Redditch, B97 9PT or telephone 0300 311 22 33 or email england.contactus@nhs.net

For further information on our complaints procedure please ask for our complaints information leaflet, or you can download it.

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