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Results of Our Performance > ivy.gs/results

Ivy Grove Surgery : Patient surveys and performance results

You Said, We Did

Please find examples of our responses This is a PDF download to feedback from patients about our services.

Results of Friends and Family Test

Cumulative results of our Friends and Family Test are available to download.

Patient survey results 2014/15

The results of the our 2014/15 survey are now available. For more detailed analysis and comments, please read our full report or download it This is a PDF download.

Patient survey results 2013/14

The results of our 2013/14 survey are now available. ► More info

This page only shows a summary of the results. For more detailed analysis and comments, please read our full report or download it This is a PDF download.

Summary of our patient survey results:

Overall, how would you describe your experience of your GP surgery?


Would you recommend your GP surgery to someone who has just moved to your area?

recommend to someone

How easy was it to get through to someone at your practice on the telephone?

get throuhg to someone on telephone

How easy was it to book ahead in your practice?

book ahead


The practice scored highly in most areas of the survey. On the 'recommend to others' question the practice scored 95% satisfaction. The practice scored over 90% in all the clinical questions.

There were a few areas the Patient Group wished to focus on due to lower than expected scores.

  • Getting through on the telephone
  • Booking an appointment ahead/in advance
  • Opening times

Read the full report for more analysis and comments.

Patient survey results 2011/12

The results of the our 2011/12 survey are now available. ► More info

  • 65% of patients who took part did not know that we operate extended hours - we are open from 8.00am to 8.00pm on Monday and 7.30am to 6.30pm Tuesday to Friday
  • 53% of patients did not know about Walk-in Centres - Ilkeston Health Centre and London Road Community Hospital are open 8.00am to 8.00pm every day
  • 84% of patients knew about NHS Direct
  • 88% of patients knew they could get advice from their local pharmacy
  • Although 69% of patients who responded knew about these alternative services which are available when the surgery was closed, 69% still said they would not use these services and would wait until the surgery re-opened

You can download a copy of the full report This is a PDF download.

National Results 2010

On this page you will find our recent performance results for patient satisfaction and the new GP contract.

National Patient Survey

This information is taken from the 2010 GP Patient Surveys. People registered at general practices across England were asked how easy or difficult it is for patients to see or speak to a doctor at their practice. ► More info

The graphs for each question show the results for this practice together with a comparison figure for other local surgeries and for England as a whole. More detailed results from the GP Patient Survey 2009/10 are available from the GP Patient Survey website (link opens in a new window).

get through phone
2d advance
opening hours
involve in decisions doctor
get into
sameday or next 2d
preferred doctor
involve in decisions nurse


This information is taken from the Quality and Outcomes Framework (QOF) for 2009/2010. The QOF measures achievement by GP practices against a set of indicators about the quality of the clinical care and organisation of the practice. ► More info

Below we show the summary scores achieved by the selected GP practice in relation to the clinical care provided, the organisation of the practice and the care provided in respect of asthma, coronary heart disease, diabetes and hypertension (high blood pressure). Please visit the NHS Information Centre's website (link opens in a new window) for more information about the QOF and to view more comprehensive results, or download a detailed copy from our downloads page.

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