Ivy Grove Surgery : Online Consultation

SHORTCUT ivy.gs/consult Online consult requests

Online consultation

Here you can make an online consultation request.

PLEASE READ BEFORE USE

Online consultation requests are not for urgent problems - please always ring us if you need a quicker response

Please read the instructions before use. These instructions are necessary to reduce inappropriate submission of online consultation requests, to avoid disappointment following such use, and to help maintain patient and staff safety.

When you request our help, whether by ringing in, via online submission, or by turning up at the desk, we will assess your request and will advise, signpost or book you an appointment as appropriate. An appointment is not guaranteed, as your request might be dealt with by other means. Any appointments made are on the basis of clinical need and urgency and are subject to appointment capacity and BMA safe working guidance.

For safety reasons, please do not use online consultations for urgent problems. Please always ring us if you need a quicker response. We are happy to advise, assess, treat, or signpost you as appropriate, according to your condition.

Online consultation service is closed during bank holidays.

Routine medical requests are available from 8.00am to 6.30pm by clicking the button below. Examples of routine medical requests are booking a health check, a cervical smear, a medication review, a long term condition review and vaccinations.

If you have another type of request, including admin requests like fit notes, please visit the quick links section further down the page.

For other medical requests, please read and follow the remainder of this page for appropriate use.

Routine medical request Quick links section Other medical request

Today's demand: Loading... We're closed - options when closed Urgent care only Very high | Options if full High Moderate Low

Online consult requests: CLOSED

Other medical help
Hospital care
Pain chart

Submit a request
Technical problems

Quick links NEW Skip to When to use

Fit note request Test results request Referral/follow-up request Other admin request Routine medical request

For other medical requests, please read and follow the remainder of this page for appropriate use.

When to use Skip to When not to use

This section outlines appropriate use of online consultation requests for a medical issue. Please hover overclick the boxes for a brief explanation

SUITABLE FOR ONLINE CONSULTATION

When not to use Skip to Other medical help

UNSUITABLE FOR ONLINE CONSULTATION

Online consultation requests are not for urgent problems - please always ring us if you need a quicker response

Online consultation requests are not suitable for any of the examples below - hover over the buttons below for more information

This section outlines inappropriate use of online consultation requests for a medical issue. Please hover overclick the boxes for a brief explanation. If your condition falls into one of these categories, please go to other medical help below, or call us .

NEED OTHER HELP?

Other medical help Skip to Hospital care

Online consultation requests may not be suitable for all matters - other more appropriate medical help is available

This section provides links to alternatives for online consultation requests. If you don't wish to submit an online form, or if the form is closed, or if your condition is not amenable to online consultation, there are other ways to get medical help, not just from us, but also from other workers in the NHS. The buttons below take you to other options for help.

APPOINTMENTS INFO

MENTAL HEALTH SUPPORT

ORDER REPEAT MEDS

SERIOUSLY ILL OR POORLY

IS MY CHILD POORLY?

CANCER WORRIES

RING NHS 111

NHS 111 ONLINE

SYMPTOM CHECKER

GET HELP FROM GP TEAM

GET HELP WALKTHROUGH

VISIT REQUESTS

TRY SELF-CARE

SELF-REFER TO OTHERS

USEFUL NUMBERS

OPTIONS IF FULL

OPTIONS WHEN CLOSED

CALL US

Hospital care Skip to Pain chart

Online consultation requests are not suitable for hospital-related matters - please contact the hospital directly

This section provides links to information on hospital care. We get many inappropriate queries regarding hospital care. As your GP, we are not responsible for any aspect of hospital care, for example, results of hospital tests, queries about hospital appointments or requests for hospital medications. Please review our support pages below and contact the hospital directly. You will find contact details on your outpatient letters.

If you submit a request regarding hospital care, you will be asked to contact the hospital directly.

HOSPITAL CARE

EXPEDITE YOUR APPOINTMENT

FIT NOTE INFO

PRIVATE PROVIDERS

ADHD REFERRALS

Pain chart Skip to Submit a request

Online consultation requests are not suitable for very severe or life-threatening pain

This section provides a pointer towards pain levels and what to do. If you need to put in a pain score in your online request, this interactive chart will help you to indicate an appropriate pain level on your form. If you have very severe or life-threatening pain, please DO NOT fill out an online form!

Choose your pain score below

SCORE	0 (none)
SEVERITY	No pain
DESCRIPTION	No pain at all
EXAMPLES	Perfectly normal

SCORE	1 (mild)
SEVERITY	Very mild
DESCRIPTION	Very minor annoyance; mild twinges; barely noticeable
EXAMPLES	Mosquito bite

SCORE	2 (mild)
SEVERITY	Discomforting
DESCRIPTION	Minor annoyance; strong twinges
EXAMPLES	Pinching a fold of skin

SCORE	3 (mild)
SEVERITY	Tolerable
DESCRIPTION	Annoying enough to be distracting; can get used to it and adapt
EXAMPLES	Accidental cut, an injection

SCORE	4 (moderate)
SEVERITY	Distressing
DESCRIPTION	Can be ignored if really involved in activity, but still distracting
EXAMPLES	Average toothache; pinching skin really hard with fingernails

SCORE	5 (moderate)
SEVERITY	Very distressing
DESCRIPTION	Can't be ignored for more than 30 minutes, but participating in most normal activities
EXAMPLES	Badly sprained ankle

SCORE	6 (moderate)
SEVERITY	Intense
DESCRIPTION	Can't be ignored for any length of time; affecting normal daily activities
EXAMPLES	Severe back pain spasms

SCORE	7 (severe)
SEVERITY	Very intense
DESCRIPTION	Makes it difficult to concentrate; dominates senses; interferes with sleep; can still function with great effort
EXAMPLES	Average migraine

SCORE	8 (very severe)
SEVERITY	Utterly horrible
DESCRIPTION	All physical activity severely limited; can read and converse with great effort
EXAMPLES	Childbirth

SCORE	9 (very severe)
SEVERITY	Excrutiatingly unbearable
DESCRIPTION	Unable to speak; crying out or moaning uncontrollably; near delirium
EXAMPLES	Throat cancer; kidney stone

SCORE	10 (worst pain imaginable)
SEVERITY	Unimaginable; unspeakable
DESCRIPTION	Unconscious; bedridden; pain makes you pass out
EXAMPLES	Multiple injuries from road accident; crushed limbs; amputation without anaesthetic

Submit a request Skip to Technical problems

Online consultation requests are not for urgent problems - please always ring us if you need a quicker response

Online consultations do not replace existing methods of self-care or self-referral - you will be directed to other services where appropriate.

Thank you for reading this page before you submit an online consultation request - you may be asked to resubmit or call us if you submit an inappropriate or incomplete request.

TO AVOID DISAPPOINTMENT PLEASE READ ALL OF THIS BEFORE YOU PROCEED

This is not a method of obtaining emergency help - if you need an immediate or urgent response or have a life-threatening issue, please call 999 or see our emergency page

Submitting an online request does not guarantee any conversation or appointment with a clinician

Depending on your condition, you may be signposted to other services

Please do not use this request to misrepresent your condition so that you can bypass emergency and safety checks, for instance, indicating 'headache' on the online form, when you actually have 'chest pain'

Responses, including advice, next steps or appointment details, may be by text message or email only

Response times are indicative only and are not guaranteed - do not use online consultation if you need an urgent response from us - always call us if you need a quicker response

Any appointments provided are made on the basis of capacity, clinical need and urgency only

Online consultations are not universally suitable - other medical help is available

If you need to indicate pain levels on the online form, the pain chart above might be helpful so that we can assess urgency

Please provide as much information as you can - this helps us to manage your request as effectively as possible - if you do not provide sufficient details, you may be asked to submit another form

Please submit photos for any visible condition, for example, moles, lumps, rashes, sore throat, face, limb or body conditions - as a general rule, if you can see it, and it won't be rude, send a photo!

The ability to submit a new request is dependent on safe working capacity

Submit new request (subject to
capacity)

Technical problems

In order to help our patients, we provide this portal to the online service, however, we are not responsible for any technical issues you may have with the service, and we do not have any direct input into the internal workings in order to fix any problems that may occur. If you encounter problems, you can check the status of the service