Online consultation
Here you can make an online consultation request.
PLEASE READ BEFORE USE
Please read the instructions before use. These instructions are necessary to reduce inappropriate submission of online consultation requests, to avoid disappointment following such use, and to help maintain patient and staff safety.
When you request our help, whether by ringing in, via online submission, or by turning up at the desk, we will assess your request and will advise, signpost or book you an appointment as appropriate. An appointment is not guaranteed, as your request might be dealt with by other means. Any appointments made are on the basis of clinical need and urgency and are subject to appointment capacity and BMA safe working guidance.
For safety reasons, please do not use online consultations for urgent problems. Please always ring us if you need a quicker response. We are happy to advise, assess, treat, or signpost you as appropriate, according to your condition.
Online consultation service is closed during out of hours, bank holidays and on staff training afternoons (as this represents protected learning time).
Check below for the types of online requests that you can submit.
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Online consult requests:
Key links
Types of request Skip
These are some of the types of online request that you can submit. Click a button below to submit a request or find out more:
Fit note requestonly after 7 days off Test results request
to ask about results Referral/follow-up request
review of an existing condition Admin request
other admin matters Review request
health checks etc Medical request
please read the page first
Before submitting a medical request, please read and follow the remainder of this page for appropriate use.
When to use Skip
This section outlines appropriate use of online consultation requests.
SUITABLE FOR ONLINE CONSULTATION
NON-URGENT MATTERS
Online consultation is only suitable for non-urgent matters - if you have an urgent matter and need prompt attention, always ring us
FAIR IDEA OF THE ISSUE
Online consultation is suitable when you can write down your concerns and expectations
ADMIN ISSUES
Paperwork, forms, secreterial matters
A SINGLE PROBLEM ONLY
Don't add multiple problems to a single form
TEST AND RESULTS
Information or advice on test results or requesting a test about something we know about
NB: we also have repeat tests and test results info pages that might help you get the answer you need
REFERRAL REQUESTS
For matters that we already know about
FIT NOTES
For existing conditions and where you have already been off for 7 days or more
NB: if under hospital care , you must ask the hospital for your fit note
MEDICATION QUERIES
Advice on medications, discuss side effects
NB: Do not use for requesting new or repeat medications
PASS US INFO ABOUT CARE
To keep us informed about aspects of your care or to add something to your medical record
When not to use Skip
This section outlines inappropriate use of online consultation requests. If your condition falls into one of these categories, click the correct link in the box or ring us .
UNSUITABLE FOR ONLINE CONSULTATION
MEDICAL EMERGENCIES
E.g., suspected stroke or heart attack - ring 999 now or attend A+E
SEVERE 9/10 OR 10/10 PAIN
Severe pain indicates a life-threatening emergency - ring 999 now or attend A+E (also see pain chart below)
MENTAL HEALTH CRISIS
If in a mental health crisis or at risk of self-harm - please see our mental health support pages
PALLIATIVE / END-OF-LIFE
We don't expect those who are very seriously ill to fill out forms - please ring us so that we can provide you with the best care
NURSING PROCEDURES
E.g., injections, smears - please ring us to book your nurse appointment
TO MISREPRESENT CONDITION
NEVER enter false information on the form to get through the emergency screening, e.g, mentioning headache when you actually have chest pain or are suspecting a heart attack (yes, we have to tell you about this because people do actually do this!)
REPEAT MEDS REQUESTS
Please use existing methods of ordering repeat medications
MULTIPLE PROBLEMS
We will not be able to address your concerns effectively
TO REPLACE SELF-CARE
To manage self-limiting minor illness, please see our pharmacy , self-care or self-referral pages
HOSPITAL CARE QUERIES
We are not responsible for any aspect of hospital care - please see our hospital care info page for details
OTHER SERVICES NEEDED
You can actually self-refer to most other professionals in the NHS without needing to see a GP first, please see our self-referral page for all other providers or see below
Other medical help Skip
This section provides links to other medical help. If you don't wish to submit an online form, or if the form is closed, or if your condition is not amenable to online consultation, there are other ways to get medical help, not just from us, but also from other professionals in the NHS. Click the buttons below to take you to other options for help.
Hospital care Skip
This section provides links to information on hospital care. We get many inappropriate queries regarding hospital care. As your GP, we are not responsible for any aspect of hospital care, for example, results of hospital tests, queries about hospital appointments or requests for hospital medications. Please review our support pages below and contact the hospital directly. You will find contact details on your outpatient letters.
Your hospital is contractually obligated to answer your queries and provide you with relevant information, and should not automatically tell you to 'ask your GP'.
If you submit an online request regarding hospital care, you will be asked to contact your hospital directly.
Pain chart Skip
This section provides a pointer towards pain levels and what to do. If you need to put in a pain score in your online request, this interactive chart will help you to indicate an appropriate pain level on your form. If you have very severe or life-threatening pain, please DO NOT fill out an online form!
Click your pain score below
© Dr M Wong © 2020-
Submit a request Skip
Online consultations do not replace existing methods of self-care or self-referral - you will be directed to other services where appropriate.
Thank you for reading this page before you submit an online consultation request - you may be asked to resubmit or call us if you submit an inappropriate or incomplete request.
Technical problems
In order to help our patients, we provide this portal to the online service, however, we are not responsible for any technical issues you may have with the service, and we do not have any direct input into the internal workings in order to fix any problems that may occur. If you encounter problems, you can check the status of the service
© Dr Michael Wong 2022